Welcome! When you stay at The Charlotte our wish is for your stay to be the best experience possible! Of course, it is always helpful for everyone to know what to expect, so please read the following terms and conditions carefully, as when you book with us you are agreeing to abide by them. If you should have any issues or problems, please contact us immediately. Check in and out Our Regular Check in time is 4:00-6:00 pm or otherwise arranged by prior appointment. We realize as travelers this may not always be your best arrival time so we will do our best to work with you. However, as we don't have a 24 hour "front desk" it is helpful to know when you are arriving so we can be prepared for you. Please call or text 937-451-0374 for special arrangements. Check out time is 11:00 A.M. With this in mind: Requests for early check ins or stays past 11:00 am require arrangements in advance and may result in additional daily fees. AirBnB Bookings: Air Bnb does not collect taxes in Ohio so many AirBnb Hosts include taxes in their rates. In order to avoid confusion we do not have a separate rate for AirBnb guests and those guests who book through our website. However, we still have to pay all applicable taxes. This means that guests who book through the AirBnb site will be responsible for paying taxes separately upon checking in. This information is included on the listing, and any taxes due are indicated on the invoice emailed to you upon your reservation confirmation. Please call with any questions. Smoking and Candles No smoking [including electronic cigarettes] are permitted in the rooms or within 50 feet of the building [Ohio State Law]. Additionally, there are no candles or fires permitted in any location of the home. Offending guests may be asked to leave and fees will not be refunded. Kitchen Use The kitchen is not included as a common area due to management's use of the space for business purposes. However, plates, utensils, complimentary beverages and a refrigerator are all available for guest's use. Visitors Please, only registered guests may stay in the Charlotte. Meals: All room rates include a complimentary breakfast served in the dining room. We hope that you will enjoy the many restaurant offerings in the area for lunch and dinner, but please use the dining room if you bring in take out or have delivery. You may store any leftovers in the guest refrigerator. If you should bring food into a guest room and this results in staining that requires specialized cleaning, i.e. professional carpet cleaning/dry cleaning etc., you may be charged a cleaning fee. We are pleased to provide a variety of breakfast offerings, and look forward to hearing from you if you have specific dietary needs. We also know there are many nice restaurants in the area, so if you should decide you will not be joining us for breakfast, we ask that you let us know as much in advance as possible so as not to be wasteful of resources. Please feel free to call or text us up to the night before. Pets While we love animals and respect that pets are a part of many families lives, our home is not designed to meet their needs, so we cannot accept pets at this time. Damages We have put a lot of love and care into creating a comfortable place for you to stay. We ask that you please take care of our home. You are responsible and liable for any breakages or damages which you cause due to carelessness or misconduct. We realize that accidents may happen, so please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do our laundry in house, linens are changed after each guest leaves, and we clean each room ensuring a positive experience for the next visitor. Extraordinary soiling of linens may result in a cleaning fee. A cleaning fee will be charged to your card on file for any extraordinary cleaning, or if we are required to call in professionals. Firearms Under no circumstances are any firearms permitted on the premises. Even if you possess a CCW or open carry permit. This is non-negotiable, and any guest who violates this rule will be asked to leave and will forfeit any fees due or paid. Cancellation Policy: As a small business, cancellations can have a big impact, especially if we have turned away potential guests in favor of someone who has booked and then cancels. If you should cancel with at least 8 days' notice from your scheduled reservation date you will be charged a $25.00 cancellation fee per room. For cancellations made 7 days to 2 days, a $50.00 cancellation fee per room will be charged. For cancellations made less than 24 hours or guests who fail to arrive and fail to notify us that they will not arrive, a fee equivalent to the total reservation price will be charged. Special Events may have additional specific cancellation policies. Minimum rental age is 21. We love children, but our home is designed as a getaway for adults. photo ID and credit card may be required at check in. If We Should Cancel In the unlikely event that it should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will make every attempt to book you into another area lodging of similar cost and standard of room(s). Our liability will not extend beyond these conditions. Parking The Charlotte has parking on site for overnight guests, and there is additional street parking for event attendees. Room Changes If a room is reserved and it should be rendered unusable for circumstances beyond our control, we reserve the right to transfer the booking to an alternative available room of similar quality, and you will be notified as soon as possible. Access/Keys You will have access to the common areas of the home and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay and must be returned upon check out. Lost keys will be assessed a charge of $20.00 per set. Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by us. Lost Property We are happy to return items that have been left following your departure. However, there may be a charge to cover excessive postage. Payment Payment is due upon check in and we accept the following: credit and debit cards; American Express, Debit MasterCard, MasterCard and Visa, as well as pay-pal and cash. Personal checks may be accepted if received 14 days prior to reservation date. Any checks that do not clear are subject to $40.00 insufficient fund charges. Rates Room rates are subject to change at any time and are before taxes. Any potential change will not affect bookings already made. Termination Policy The Charlotte Bed and Breakfast reserves the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking and gun policy will constitute expulsion). In such circumstances any outstanding account must be settled and no refunds will be made.
We reserve the right to amend these terms and conditions at any time.
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