Letter to our guests regarding Re-Opening 5.22.2020
Dear Friends of The Charlotte, We have always been very proud of the care and service we provide to our guests and this will continue. We also feel a strong commitment to do whatever we can to reduce exposure to the COVID 19 virus for those at risk – they are members of our family, our friends and our community at large. Like many of you, we at The Charlotte have been keeping a close eye on this global pandemic. We are relying on the Centers for Disease Control and Prevention, the World Heath Organization, the state Department of Health and industry standards for guidance on best practices to reduce the risk of transmitting the virus. We have already made changes in this area. Also like many of you, we have had to face making difficult decisions brought about by the Coronavirus. We have made some changes based upon our belief it will be in the best interest of the health of our guests as well as our community. This includes permanent closure of the Lavender room, allowing the Gold Room to have access to a private bathroom. Our breakfast service will change. We have also decided to continue our temporary closure for the rooms within the home, while the return to work, shopping, dining and full community activity begins. Our Hideaway Suite remains available for those who enjoy a more independent stay. We know this will come as a disappointment, and we are disappointed too! We enjoy meeting everyone and learning your stories! We’ve made wonderful friends who come back again and again. [We’ve appreciated your emails to check in on us, and we are continuing to do well! We are also confident that we will be seeing you in the future. We will ensure that anyone with a confirmed reservation who will be impacted by this temporary closure will be personally contacted and receive a refund of their deposit. We do want you to understand how hard this was; these are some of the facts we considered while making this very difficult decision:
While we don’t know each person’s situation, we do know that many of our guests fit into the high risk category as outlined by the (CDC).
We want to provide guests with as much notice as possible to avoid unnecessary last minute changes to their plans.
We believe that we are being most responsible by limiting travel and exposure, as our county, like many others in the state, is experiencing a number of cases, and the awesome things our wonderful city has to offer will be here in the future.
While we think our home is large when it is just the two of us, having a house full makes it that much harder to socially distance.
We thank you so much for your understanding. We wish good health to our guests, our families, our friends and those working in our communities to provide for all of us. -Loraine & Terri
109 South Walnut Street, Troy, Ohio 45373
We Would Love to Have You Visit Soon!
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